This page provides a list of frequently asked questions and answers.
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This website is provided as a tool for patients to access some of their records online, send and receive messages from the clinic, fill out forms, check their appointment schedule and look up resources. The clinic staff can also use this website to check appointment schedule and staff directory.
Yes. This website uses a secure connection which encrypts your information before sending between your browser and our server.
No. At this time there is no capability on the website to process payments.
If you wish to become our patient, signing up will allow you to set up your initial appointment and fill out some of the forms online in your own time. This will make your first visit shorter since we will not have to ask you to fill out the forms manually.
You can expect an email or a call from us within the next five business days. When we contact you, we will set up your first appointment and tell you which forms you need to fill out before you come in.
In order to protect your privacy, we ask you to contact the clinic by phone and request a new password.
Call the clinic by phone and request a new password.
Once you log on to your account, you can go to "My details" > "Email and password" form. Enter your current password in "Old password" field and your new password in the following two fields.
Our clinical team, patient care coordinators, and billing team all respond to messages sent from the patient portal during business hours. Clinical messages sent between the hours of 7 AM and 5 PM on weekdays will be answered that same day, and administrative and billing questions sent between 8 AM and 3 PM are answered same-day on weekdays. The portal helps us get the full context of your care as we answer your questions because portal messages populate directly into your chart. You can use the portal to communicate with our team about:
We try to respond to portal messages as quickly as possible during business hours. Messages that are send outside of business hours (including weekends) will be responded to when we next open.
Before you come to your new patient appointment, we ask you to fill out an online intake form with information about your medical history and fertility background. When you come to the clinic, you'll first meet with one of our patient care coordinators to review your insurance benefits that will have been verified by our insurance team as a courtesy to you. We'll provide a folder of educational information about our clinic and fertility medicine for you to look over as you enjoy a coffee or tea in our consult room. Next, you'll meet with one of our providers to discuss the information you provided about your medical history, your fertility goals, and get an overview of potential fertility treatments. You'll have a chance to ask questions and form a plan with your provider.
Please read our new patient welcome letter for more information about our clinic and your first appointment.
A female diagnostic cycle consists first of a baseline bloodwork and ultrasound appointment (this can be done any time between day 2 and day 5 of the patient's menstrual cycle), then a saline ultrasound (between day 6 and 12 of the menstrual cycle). If you are on oral contraceptives, the saline ultrasound can be done any day you are not bleeding. A male diagnostic cycle consists of a semen analysis that can be scheduled with our andrology lab. We also perform an infectious disease screening blood test.
At the baseline appointment, several hormones are checked on bloodwork, including FSH, E2, and AMH. To learn more about these hormones, check out the information on our website. We also perform blood tests for infectious disease screening and other health indicators relevant to fertility, such as Vitamin D level. Before bloodwork is drawn, we also ask you to consent to or deny genetic carrier screening. The baseline transvaginal ultrasound is done to establish your antral follicle count, which gives us an idea of the number of eggs that will grow in that cycle. The antral follicle count tends to be consistent month-to-month, so this is a useful indicator of egg quantity.
One of our sonographers and a clinician will work together to get a clear image of the uterine cavity during a saline ultrasound, also known as a saline sonohysterogram.. This gives us an idea of any potential growths in and around the uterus that could affect your ability to get pregnant, such as a fibroid, polyp, or septum.
Once you have completed your diagnostic cycle, your provider will do a comprehensive review of all your results. You'll have a follow-up appointment in our office to discuss a plan of action and go over next steps.